How can I speak with a recruiter?

Once you start your job application with Maya, a recruiter will get in contact with you. For immediate assistance, click here. https://wa.me/50223058701?text=Hi,%20I%27m%20need%20personalized%20assistance

Get to know our site in Guatemala

Watch these videos to get to know us more! ✨
https://www.facebook.com/EveriseGuatemala/videos/1474531146704799?locale=es_LA
https://www.facebook.com/watch/?v=1433977757075998
https://www.facebook.com/EveriseGuatemala/videos/3252457275022036/
https://www.facebook.com/EveriseGuatemala/videos/446975882613679?locale=es_LA

How can I prepare for my interview?

Here are some tips for your interview💡

• Take the time to prepare yourself to answer behavioral questions, talk about previous experiences, customer service, and problem-solving orientation.
• Give clear and concise answers. Focus on your skills and experience.
• Before starting with the interview, make sure you don't have any background noise, test your Internet connection, and ensure that your camera, microphone, or headsets work properly.
• Be on time (try to connect 5-10 minutes before).
• Focus on grammar, pronunciation, and fluency, and avoid long pauses.
• Speak with confidence and be clear.
• If you don't understand a question, ask the recruiter to repeat or explain.

Can I apply for multiple positions at the same time?

No need to apply more than once! Just use your primary email address, and our recruiters will assess your profile to find the best fit for you.

How can I prepare to take my test?

• You need to use your camera while completing the test.
• Before starting with the test, make sure you don't have any background noise, test your Internet connection, and verify that your camera, microphone, or headsets work properly.
• Once you start the test, do not change tabs or open other windows; otherwise, your test will be invalidated.
• This is a timed test, it is essential to keep track of time while answering the questions.
• Do not use contractions or slangs.
• Speak loud and clear.
• Focus on grammar, pronunciation, and fluency, avoid long pauses and filler words like "mmm".

Troubleshooting guide for assessments Step:

• Please use Google Chrome to avoid compatibility issues.
• If you encounter an error or a white screen, please clear your cookies and cache.
• Ensure your internet connection is stable; we recommend using a wired connection for better performance.
• Disable any ad blockers or VPNs, as they may interfere with the assessment platform.
• Try to use another device or network.
• Try to use another browser or an incognito/private window.
• If it is not recognizing the camera or microphone, you can try another device or browser.

I'm using a microphone, but the system didn't record anything. What should I do?

The platform will allow you to test different audio input options. Test each one and proceed with the one that works. If the issue persists, we recommend logging out and trying again on a different browser or in an incognito/private window. If after following these troubleshooting steps, you're still having the same issue, you may click here https://wa.me/50223058701?text=Hi,%20I%27m%20need%20personalized%20assistance

I was taking the test, but it froze while loading the results and then sent me back to restart everything. Do I need to retake it?

You may try to follow our troubleshooting steps, if after that it is still not working don't worry, your results will be saved! A recruiter will reach you out soon!

I haven't received a follow-up after initiating my recruitment process

Our process is very simple, please follow the email instructions and our Maya recruitment assistant will guide you through the process If you need immediate assistance, click here https://wa.me/50223058701?text=Hi,%20I%27m%20need%20personalized%20assistance

How can I check the status of my application?

You can track your application status on Maya.
You will also receive follow-up emails with further instructions through each step of the process

I made a mistake in my screening questions

No worries, we all do mistakes! Send us your name, phone number and email address so we can contact you directly, click here https://wa.me/50223058701?text=Hi,%20I%27m%20need%20personalized%20assistance

I cannot upload my CV

No problem, Uploading your CV is not mandatory to start your application

I need to reschedule my interview

You can reschedule through the confirmation email you received.

I received a message saying that I am already registered and to try again in 3 months. What should I do?

You need to use another email to register again.

I received the message "No Questions" when trying to complete my customer service simulation or video interview

Try to complete this by using another device or browser

Do I need to complete the pre-screening questions or assessment on a computer?

We recommend completing the entire application process on a computer, preferably using Google Chrome, for an optimal experience.
However, if you don't have a computer, you can complete it on a cellphone.

I completed the pre-screening on Journey Front, but Maya says I can't continue any further. Why is that?

Your profile may not closely match the requirements for this specific position. However, we may consider your profile for future openings that better align with your qualifications. Stay tuned!

I received an email indicating that I need to log into my Workday account. What should I do?

Click on the link provided in the email and log in using the same password you used to create your Maya profile. If you encounter any issues, ensure that you are entering the correct credentials or try resetting your password.
If the problem persists, no worries, this step is not mandatory and you'll receive further instructions from your recruiter.

If you didn't find the answers to your questions, click here https://wa.me/50223058701?text=Hi,%20I%27m%20need%20personalized%20assistance